Timeframe: You can cancel your order within 12 hours of placing it, provided the order has not yet been processed or dispatched.
Process: To request a cancellation, email us at Coinrex@gmail.com .
Refund for Cancellation: If cancelled before dispatch, a full refund will be initiated and credited within 5 to 7 working days.
Once an order is dispatched, it cannot be cancelled.
2. Return Eligibility & Timeframe
No Returns for Change of Mind: Since our products are consumable wellness items, returns are not accepted for reasons like taste dislike or wrong selection.
Eligible Conditions: Returns are accepted only if the product is:
Damaged during transit
Defective
Wrong product delivered
Reporting Timeframe: You must raise a request within 48 hours of delivery.
Mandatory Proof: A clear unboxing video is required showing sealed package opening. Claims without video proof will not be accepted.
3. Refund Policy & Processing Time
Verification: Our team will review your request within 24–48 hours.
Refund Processing: Approved refunds will be credited to your original payment method within 5–7 working days.
Shipping Charges: Shipping charges are non-refundable.
4. Replacement / Exchange
Dispatch: Replacement will be shipped within 24–48 hours after approval.